“This project will help us serve [customers] better, faster, and will make our customer’s lives easier,” said the DMV Commissioner. “It will also put our agency on a better footing for future upgrades, so our services can continue to evolve as technology improves.”

The Montana Motor Vehicle Division’s expanded online services have expedited service across the state. In some offices, driving test wait times dropped from 79 days to six.

With the help of a new, automated system, Oregon’s paid leave program paid out $306 million to more than 50,000 claimants, decreasing the time from application to payment by at least 10 days.

The new Main Tax Portal makes services more accessible, user-friendly, efficient, and effective.

The City of Columbus Division of Tax said goodbye to a “room of paper” and created a digital one-stop shop for residents filing income tax returns.

GenTax user, Massachusetts, is one of a select group of states participating in the IRS’ ground-breaking pilot program, which enables eligible taxpayers to file their taxes directly with the agency, at no cost.