Yearly Archives: 2024 View All Years
Maryland Expands Mobile Driver License to Samsung Wallet
Residents of Maryland can now store their mobile IDs in their Samsung Wallets and use it to verify their identity at participating airports.
IRS Makes Direct File Permanent; Expands Taxpayer Access
Following a successful pilot and feedback from a variety of partners, the IRS announced it will make Direct File a permanent option for free, pre-populated federal tax returns starting in the 2025 tax season.
Colorado Honored for Innovative State Park Revenue Program
The State of Colorado recently recognized the Colorado DMV for offering discounted state parks passes with vehicle registration, which increased revenue for the Parks and Wildlife.
IRS Touts Direct File Pilot’s Success, Positive Feedback
Direct File participants saved an estimated $5.6 million in tax prep fees on their federal returns, and 90% of those surveyed reported a positive experience.
Colorado DMV Focuses on Accessibility, Omnichannel Experience
Guided by a strategic plan for more customer-centric solutions, the Colorado DMV is leveraging technology to ensure accessible and equitable services for customers regardless of their location.
Oregon DMV Services Are More Accessible and Efficient Than Ever
Multilingual support, self-service kiosks, and streamlined scheduling are just a few ways the Oregon DMV has enhanced its customer experience—in person and online.