Maryland MVA Celebrates Customer Service Wins
“With a 99.5% customer satisfaction rating, our customers agree that the MVA model is working and meeting Marylanders where they are,” said Maryland MVA Administrator Chrissy Nizer.
Massachusetts Employment Modernization Team Wins Equity Award
The Massachusetts Executive Office of Labor and Workforce Development’s Employment Modernization Transformation Team was recognized for promoting equity in its operations.
Colorado Helps Residents Maximize Tax Refunds
In an innovative new initiative, the State of Colorado is helping residents maximize tax refunds and not leave money on the table.
North Dakota Launches Digital ID in Apple, Google, and Samsung Wallets
North Dakota is the first state to launch mobile driver licenses across all three major digital wallets at once, giving customers more convenience and control over their information.
Georgia CDL Holders Now Receive Real-Time Alerts on Digital Licenses
Georgia’s digital IDs now notify commercial driver license (CDL) holders of important updates like license status changes.
Montana Launches Mobile ID on Apple and Android Devices
The launch of mobile driver licenses in Montana gives people more options for ID verification and greater privacy over the information they share.
GovTech Spotlights the Success of Oregon’s UI and Paid Leave Modernization
The Oregon Employment Department’s unemployment insurance and paid leave modernization, which prioritized the customer experience, launched on time and on budget.