Positions

FAST Interns are a part of the FAST team from day one and share in the successes of their team. We get real-world experience and spend our time working on valuable and challenging projects. We work alongside other FASTies and government employees to determine the necessary functions of the software to implement changes and develop solutions to complex problems. This process includes meeting with government employees to determine needs, working as a part of a team to develop and execute a plan, and following through with testing of the solutions that the team has created. Every day includes new challenges and responsibilities which makes the job interesting and rewarding. – Nick, FASTie since 2013

As Implementation Consultants, our job is to translate the client’s needs into technical solutions–which is a lot of fun for those up to the challenge! This means we work in two realms simultaneously. The first involves understanding the client’s overall goals, as well as their day-to-day business practices. We carefully gather this information through presentations, design sessions, and live demonstrations. Then we use all the business knowledge we gather about the client’s business practices and get down to the problem-solving. Integrity, flexibility, and good communication skills are key to becoming a well-rounded Implementation Consultant. Helping our clients transition from out-of-date and inflexible systems, to a robust, dynamic FAST system is an amazing experience. – Michael, FASTie since 2013

As Implementation Consultants, our job is to translate the client’s needs into technical solutions, which is a lot of fun for those up to the challenge! This role means that we work in two realms simultaneously. The first involves understanding the client’s overall goals, as well as their day-to-day business practices. We carefully gather this information through presentations, design sessions, and live demonstrations. Then, we use all the knowledge we gather about the client’s business practices and get down to the problem-solving. Integrity, flexibility, and good communication skills are key in becoming a well-rounded Implementation Consultant. Helping our clients transition from out-of-date and inflexible systems to the robust, dynamic FAST system is an amazing experience.. – Michael, FASTie since 2013

As a Senior Communications Specialist, you’ll work with FAST’s leaders, industry specialists, and business professionals to develop and deliver effective and targeted communications and stakeholder-engagement strategies. You’ll respond to client and media inquiries, develop press releases, and engage with government stakeholders to support FAST’s client relations and business-development initiatives. You’ll also champion clear and consistent messaging and communication strategies across our organization by working with multiple FAST teams, including our communications, marketing, legal, proposal-development, and client-engagement teams. Our Senior Communications Specialist plays a key role in informing and educating members of the public, media, and government of FAST’s industry-leading success in delivering system-modernization projects, and in articulating the value that our software and services provide to governments worldwide. – Jeff, FASTie since 2010

Being a Child Support industry expert for FAST means understanding customer needs, predicting future opportunities in the field, and providing valuable insight through our knowledge. We work closely with potential clients by attending industry conferences and by using our intimate understanding of the field to provide support for product demos. We also take our knowledge of the market, including any emerging trends, to our software developers who use this information as the driving force behind new product features and updates to our existing software. Our role plays a major part in shaping the future of our products so we can continue to solve government agencies’ problems and support our clients as best we can. – Frank, FASTie since 2016

Being an Unemployment Insurance Tax and Benefits industry expert for FAST means understanding customer needs, predicting future opportunities in the field, and providing valuable insight through our knowledge. We work closely with potential clients by attending industry conferences and by using our intimate understanding of the field to provide support for product demos. We also take our knowledge of the market, including any emerging trends, to our software developers who use this information as the driving force behind new product features and updates to our existing software. Our role plays a major part in shaping the future of our products so we can continue to solve government agencies’ problems and support our clients as best we can. – Frank, FASTie since 2016

The Administrative Assistant role is one of the most multifaceted positions at FAST. We work closely with Project Managers to keep FAST sites running smoothly and efficiently. Onboarding, reconciling finances, managing calendars, and drafting documents and processing reports are often daily tasks for this job. Whether we are finding a place to live for a new hire, helping state executives produce a webinar for 300 employees, planning a rollout party for the entire site and significant others, booking hotel rooms for the Training team’s travel schedule, or stocking enough food and snacks for an overnight conversion, no two days are ever the same. Being organized is a given, and being social is a must. Administrative Assistants have the opportunity to set the tone for each site through event planning, providing food, and finding time for breaks and games. If you are independent and self-motivated and you thrive on little direction and lots of freedom, helping your peers succeed by becoming an Admin at FAST will be a rewarding choice for you. – Gus, FASTie since 2016

The Administrative Assistant role is one of the most multifaceted positions at FAST. We work closely with Project Managers to keep FAST sites running smoothly and efficiently. Onboarding, reconciling finances, managing calendars, and drafting documents and processing reports are often daily tasks for this job. Whether we are finding a place to live for a new hire, helping state executives produce a webinar for 300 employees, planning a rollout party for the entire site and significant others, booking hotel rooms for the Training team’s travel schedule, or stocking enough food and snacks for an overnight conversion, no two days are ever the same. Being organized is a given, and being social is a must. Administrative Assistants have the opportunity to set the tone for each site through event planning, providing food, and finding time for breaks and games. If you are independent and self-motivated and you thrive on little direction and lots of freedom, helping your peers succeed by becoming an Admin at FAST will be a rewarding choice for you. – Gus, FASTie since 2016

The Administrative Assistant role is one of the most multifaceted positions at FAST. We work closely with Project Managers to keep FAST sites running smoothly and efficiently. Onboarding, reconciling finances, managing calendars, and drafting documents and processing reports are often daily tasks for this job. Whether we are finding a place to live for a new hire, helping state executives produce a webinar for 300 employees, planning a rollout party for the entire site and significant others, booking hotel rooms for the Training team’s travel schedule, or stocking enough food and snacks for an overnight conversion, no two days are ever the same. Being organized is a given, and being social is a must. Administrative Assistants have the opportunity to set the tone for each site through event planning, providing food, and finding time for breaks and games. If you are independent and self-motivated and you thrive on little direction and lots of freedom, helping your peers succeed by becoming an Admin at FAST will be a rewarding choice for you. – Gus, FASTie since 2016

The Administrative Assistant role is one of the most multifaceted positions at FAST. We work closely with Project Managers to keep FAST sites running smoothly and efficiently. Onboarding, reconciling finances, managing calendars, and drafting documents and processing reports are often daily tasks for this job. Whether we are finding a place to live for a new hire, helping state executives produce a webinar for 300 employees, planning a rollout party for the entire site and significant others, booking hotel rooms for the Training team’s travel schedule, or stocking enough food and snacks for an overnight conversion, no two days are ever the same. Being organized is a given, and being social is a must. Administrative Assistants have the opportunity to set the tone for each site through event planning, providing food, and finding time for breaks and games. If you are independent and self-motivated and you thrive on little direction and lots of freedom, helping your peers succeed by becoming an Admin at FAST will be a rewarding choice for you. – Gus, FASTie since 2016

The Office Administrator position requires a diverse, organized, flexible, and interpersonal skill set. Office Administrators possess the ability to problem-solve and think in a multi-dimensional manner. The position supports the Office Manager at the Headquarters office, as well as various other individuals across the company, to execute a wide variety of administrative-related duties in a timely manner. We are responsible for all the events that take place at the Headquarters office, including meetings and conferences, which take place after hours at least once per month. We assist the Recruiting team with interviews and office visits and we support various teams within the office. Office Administrators also manage office supplies, answer and screen phone calls to ensure that they are transferred to the proper people or teams, and handle incoming and outgoing mail. In the HQ Office Administrator role, every day offers a new opportunity to contribute to the overall success of the company. – Lesa, FASTie since 2017

As Network Administrators at FAST, we are responsible for the implementation, management, and troubleshooting of FAST computer networks. FAST is constantly evaluating the latest technology in infrastructure design and security, and one of our favorite tasks is implementing this technology in challenging and interesting environments. Network Administration work creates a rewarding environment that is only surpassed by our interactions with this organization’s talented teams. Watching good ideas turn into functional solutions at such an amazing company is a rare opportunity. – Andrew, FASTie since 2014

As Network Administrators at FAST, we are responsible for the implementation, management, and troubleshooting of FAST computer networks. FAST is constantly evaluating the latest technology in infrastructure design and security, and one of our favorite tasks is implementing this technology in challenging and interesting environments. Network Administration work creates a rewarding environment that is only surpassed by our interactions with this organization’s talented teams. Watching good ideas turn into functional solutions at such an amazing company is a rare opportunity. – Andrew, FASTie since 2014

For Staff Accountants at FAST, the primary goal is to assist the CFO and Controller in providing timely and accurate financial information to the Partners. This information is necessary for the decision-making process that helps our quickly growing company continue to be successful. We are also involved in tax compliance, which is extremely important for FAST because tax agencies are our clients. At a fast-paced company like FAST, the role of a Staff Accountant is always changing and growing to meet domestic and international needs, which makes this job continually more exciting and challenging. – Ellis, FASTie since 2017

For Staff Accountants at FAST, the primary goal is to assist the CFO and Controller in providing timely and accurate financial information to the Partners. This information is necessary for the decision-making process that helps our quickly growing company continue to be successful. We are also involved in tax compliance, which is extremely important for FAST because tax agencies are our clients. At a fast-paced company like FAST, the role of a Staff Accountant is always changing and growing to meet domestic and international needs, which makes this job continually more exciting and challenging. – Ellis, FASTie since 2017

Information Security Analysts work to protect the confidentiality, integrity, and availability of the Fast Enterprises information systems. We stay current on information security trends and proactively implement the appropriate mitigation techniques and security controls. We evaluate all aspects of the information systems to protect both the data and physical systems. In an ever-changing legal and political landscape, this task also requires more awareness of the various compliance frameworks that may apply to information systems. As requested, we also provide guidance and recommendations to clients for improving their security postures as they relate to FAST applications. This role requires individuals to be detail-oriented, organized, and capable of thinking outside the box. – Todd, FASTie since 2016

As Network Engineers at FAST, we are responsible for the implementation, management, and troubleshooting of FAST’s networks. FAST is constantly evaluating the latest technologies in infrastructure design and security. We relish the opportunity to implement these technologies in challenging and interesting environments. The work itself is rewarding and our interactions with talented teams throughout the organization make it truly fulfilling. Watching good ideas be transformed into functional solutions in such an amazing company is a rare opportunity indeed. – Brandon, FASTie since 2016

The Help Desk team at FAST performs a wide variety of challenging and rewarding tasks. Working on the Help Desk team involves helping people resolve issues with their accounts, computers, and other equipment. Quite often the issues we are asked to resolve cause work to stop and thus require quick, well-informed responses. This position provides great opportunities to be exposed to many facets of information technology, including infrastructure, security, and application support. The Help Desk staff is responsible for making sure that new employees are provisioned and supported for their initial login to FAST systems. The Lead coordinates team resources, helps standardize Help Desk services, creates documentation, develops new procedures, and figures out ways to streamline processes. – Kurt, FASTie since 2016

The Help Desk team at FAST performs a wide variety of challenging and rewarding tasks. Working on the Help Desk team involves helping people resolve issues with their accounts, computers, and other equipment. Quite often, the issues we are asked to resolve cause work to stop and require quick and well-informed responses. This position also provides great opportunities for us to be exposed to many facets of information technology, from infrastructure and security to application support. The Help Desk staff is responsible for making sure that new employee logins are set up so that new hires can log in to the FAST system without incident on their first days. We also help FAST make a good impression at conferences and demonstrations by providing teams the proper equipment and support. It is extremely rewarding to provide immediate help to FASTies by resolving their technical issues and enabling them to get back on task quickly. – Kurt, FASTie since 2016

System Engineers are responsible for system performance, application availability, and various aspects of information security at FAST. A typical day at FAST can vary wildly and we rarely get bored between installing new hardware, troubleshooting software, and working with client technicians. We get a lot of opportunities to work with new technologies and solutions as we try to ensure that we are providing effective and timely support to other FASTies as well as our clients. It is truly an amazing experience to work at FAST and I hope to stay for a long time. – Dennis, FASTie since 2015

Technical Writers work hard to make sure FASTies and clients have the documentation and training materials they need. We create a core set of user documentation, including help system content and e-learning courses that are used on all FAST projects. We write and edit everything from technical guides to newsletters, and we also get to develop and organize training for new employees. We are constantly learning by exploring software on our own and working with others. Then we use our logical thinking skills balanced with a good dose of creativity to interpret, distill, and deliver that information in ways that will best meet the needs of a variety of audiences. We enjoy hearing how our work helps others do their jobs better and are always looking for new ideas and approaches. The range of our work allows us to contribute to and be involved in many different aspects of FAST. – Theresa, FASTie since 2005

Technical Team members work to support functional development teams while ensuring all tiers of the application are running efficiently and securely. By proactively monitoring Production and Development environments, we address performance issues using database tuning techniques and work with developers to refactor their code. Using a variety of tool sets, we troubleshoot issues both internal and external to the application in order to improve processes. We provide consultation to other project team members regarding the application architecture. We are ultimately responsible for the integration and maintenance of the product on all tiers, including automation of tasks and implementation of new product features. We are problem-solvers who are constantly learning and while we face a variety of challenges, we also get to enjoy a wide range of successes. – Lucas, FASTie since 2011

Testing Coordinators have one of the most interesting roles in the company! We get to work closely with the client while maintaining a tight relationship with all other teams on the project. We are often involved in many activities and have unique exposure to all the project implementation phases. We get to showcase and practice our analytical skills when supporting testers and troubleshooting issues, our presentation skills when delivering training, and our planning and organizational skills when creating test plans and organizing test scenario writing. Since testing is often a highly visible activity for the project, we interact with management on a regular basis and are responsible for testing progress monitoring and reporting. Overall, testing is the best of both worlds as we get to leverage our soft skills and build our technical skills at the same time! – Marija, FASTie since 2007

The Training Coordinator position is a truly dynamic role. We collaborate with all project members, both FAST and client, at a number of levels. In a typical day, we meet with clients and colleagues, work with business team members to better understand the system, and coordinate training for all agency staff before the new FAST system goes live. We also get the opportunity to use our skills and talents to guide our clients through the process of testing their new system. It is immensely rewarding to drive the efforts that transition users from their legacy system to their new FAST system and to see the looks of accomplishment on their faces when all the pieces finally fall into place for them. The relationships we build with both FAST colleagues and client counterparts last long after we move on to a new project. – Katie, FASTie since 2011

As recruiters at FAST, we build and maintain relationships. Recruiters get to experience the front lines of FAST’s exciting growth! This is a fast-paced role in which we are often on the go and traveling to college campuses. We work hard to develop relationships and add personal touches to the recruitment process. This process begins in our initial contact with a campus and continues in attending and organizing events, conducting interviews, and performing further follow-up. We are creative in our approaches and welcome new suggestions on how to best share information about FAST and the opportunities that the company offers. Recruiters are involved in initial meetings with candidates and follow those candidates through to the final steps of onboarding. – Lindsey, FASTie since 2005

As recruiters at FAST, we build and maintain relationships. Recruiters get to experience the front lines of FAST’s exciting growth! This is a fast-paced role in which we are often on the go and traveling to college campuses. We work hard to develop relationships and add personal touches to the recruitment process. This process begins in our initial contact with a campus and continues in attending and organizing events, conducting interviews, and performing further follow-up. We are creative in our approaches and welcome new suggestions on how to best share information about FAST and the opportunities that the company offers. Recruiters are involved in initial meetings with candidates and follow those candidates through to the final steps of onboarding. – Lindsey, FASTie since 2005