Positions

FAST Interns are a part of the FAST team from day one and share in the successes of their team. We get real-world experience and spend our time working on valuable and challenging projects. We work alongside other FASTies and government employees to determine the necessary functions of the software to implement changes and develop solutions to complex problems. This process includes meeting with government employees to determine needs, working as a part of a team to develop and execute a plan, and following through with testing of the solutions that the team has created. Every day includes new challenges and responsibilities which makes the job interesting and rewarding. – Nick, FASTie since 2013

As Implementation Consultants, our job is to translate the client’s needs into technical solutions–which is a lot of fun for those up to the challenge! This means we work in two realms simultaneously. The first involves understanding the client’s overall goals, as well as their day-to-day business practices. We carefully gather this information through presentations, design sessions, and live demonstrations. Then we use all the business knowledge we gather about the client’s business practices and get down to the problem-solving. Integrity, flexibility, and good communication skills are key to becoming a well-rounded Implementation Consultant. Helping our clients transition from out-of-date and inflexible systems, to a robust, dynamic FAST system is an amazing experience. – Michael, FASTie since 2013

As Implementation Consultants, our job is to translate the client’s needs into technical solutions, which is a lot of fun for those up to the challenge! This role means that we work in two realms simultaneously. The first involves understanding the client’s overall goals, as well as their day-to-day business practices. We carefully gather this information through presentations, design sessions, and live demonstrations. Then, we use all the knowledge we gather about the client’s business practices and get down to the problem-solving. Integrity, flexibility, and good communication skills are key in becoming a well-rounded Implementation Consultant. Helping our clients transition from out-of-date and inflexible systems to the robust, dynamic FAST system is an amazing experience.. – Michael, FASTie since 2013

The Conversion Team is exposed to many areas of FAST’s product while coordinating the extraction and loading of data. Our ultimate task is to provide our clients with the data from their legacy systems that they will work with in their new FAST system. Fulfilling this task is both challenging and rewarding. Daily efforts include managing client relationships, coordinating team dependencies, .NET coding and performance tuning for the conversion process, and heavy use of SQL creation, testing, and tuning. It’s incredibly rewarding to extract data from multiple legacy systems, transform it to meet modern-day needs, and then load it into a state-of-the-art system for our clients. – Ryun, FASTie since 2005

Technical Team members work to support functional development teams while ensuring all tiers of the application are running efficiently and securely. By proactively monitoring Production and Development environments, we address performance issues using database tuning techniques and work with developers to refactor their code. Using a variety of tool sets, we troubleshoot issues both internal and external to the application in order to improve processes. We provide consultation to other project team members regarding the application architecture. We are ultimately responsible for the integration and maintenance of the product on all tiers, including automation of tasks and implementation of new product features. We are problem-solvers who are constantly learning and while we face a variety of challenges, we also get to enjoy a wide range of successes. – Lucas, FASTie since 2011

The Tier 1 Systems Administrator provides frontline support for issues encountered on the IT infrastructure used in the delivery of the hosted FAST Application. FASTie and Client Developers will reach out for assistance via our enterprise ticketing system and are provided quick and accurate solutions by individuals exhibiting a strong customer service disposition. Systems Administrators work to document processes and maintains a knowledge base of frequently encountered issues to assist the entire Hosting Team in delivering superior end-user support. This position may be asked to help Systems Engineers with work related to the maintenance of hosted IT systems including security vulnerability mitigation, new client onboarding, hardware repair among other tasks assigned. – Brett, FASTie since 2017

Information Security Analysts work to protect the confidentiality, integrity, and availability of the Fast Enterprises information systems. We stay current on information security trends and proactively implement the appropriate mitigation techniques and security controls. We evaluate all aspects of the information systems to protect both the data and physical systems. In an ever-changing legal and political landscape, this task also requires more awareness of the various compliance frameworks that may apply to information systems. As requested, we also provide guidance and recommendations to clients for improving their security postures as they relate to FAST applications. This role requires individuals to be detail-oriented, organized, and capable of thinking outside the box. – Todd, FASTie since 2016

System Administrators are responsible for system performance, application availability, and various aspects of information security at FAST. A typical day at FAST can vary wildly and we rarely get bored between installing new hardware, troubleshooting software, and working with client technicians. We get a lot of opportunities to work with new technologies and solutions as we try to ensure that we are providing effective and timely support to other FASTies as well as our clients. It is truly an amazing experience to work at FAST and I hope to stay for a long time. – Dennis, FASTie since 2015

The Training Coordinator position is a truly dynamic role. We collaborate with all project members, both FAST and client, at a number of levels. In a typical day, we meet with clients and colleagues, work with business team members to better understand the system, and coordinate training for all agency staff before the new FAST system goes live. We also get the opportunity to use our skills and talents to guide our clients through the process of testing their new system. It is immensely rewarding to drive the efforts that transition users from their legacy system to their new FAST system and to see the looks of accomplishment on their faces when all the pieces finally fall into place for them. The relationships we build with both FAST colleagues and client counterparts last long after we move on to a new project. – Katie, FASTie since 2011

The Administrative Assistant role is one of the most multifaceted positions at FAST. We work closely with Project Managers to keep FAST sites running smoothly and efficiently. Onboarding, reconciling finances, managing calendars, and drafting documents and processing reports are often daily tasks for this job. Whether we are finding a place to live for a new hire, helping state executives produce a webinar for 300 employees, planning a rollout party for the entire site and significant others, booking hotel rooms for the Training team’s travel schedule, or stocking enough food and snacks for an overnight conversion, no two days are ever the same. Being organized is a given, and being social is a must. Administrative Assistants have the opportunity to set the tone for each site through event planning, providing food, and finding time for breaks and games. If you are independent and self-motivated and you thrive on little direction and lots of freedom, helping your peers succeed by becoming an Admin at FAST will be a rewarding choice for you. – Gus, FASTie since 2016

As Child Support Enforcement Experts, our job is to have a deep knowledge of child support processes, functions, and associated technology. An expert is not only educated on the subject of child support, but also has the capacity to transfer their knowledge to FAST Implementation Consultants. They provide input so that their expertise is translated into the FAST software. This is a critical role because, when it is performed correctly, it increases the efficiency of FAST’s newest software, FastCSE, and helps serve our customers’ needs. – Melissa, FASTie since 2020