Positions

FAST Interns are a part of the FAST team from day one and share in the successes of their team. We get real-world experience and spend our time working on valuable and challenging projects. We work alongside other FASTies and government employees to determine the necessary functions of the software to implement changes and develop solutions to complex problems. This process includes meeting with government employees to determine needs, working as a part of a team to develop and execute a plan, and following through with testing of the solutions that the team has created. Every day includes new challenges and responsibilities which makes the job interesting and rewarding. – Nick, FASTie since 2013

As Implementation Consultants, our job is to translate the client’s needs into technical solutions–which is a lot of fun for those up to the challenge! This means we work in two realms simultaneously. The first involves understanding the client’s overall goals, as well as their day-to-day business practices. We carefully gather this information through presentations, design sessions, and live demonstrations. Then we use all the business knowledge we gather about the client’s business practices and get down to the problem-solving. Integrity, flexibility, and good communication skills are key to becoming a well-rounded Implementation Consultant. Helping our clients transition from out-of-date and inflexible systems, to a robust, dynamic FAST system is an amazing experience. – Michael, FASTie since 2013

Data Analysts work every day with clients, teammates, and technology to configure solutions that meet the needs of the business users. Within the Data Warehouse, we build data layouts that turn raw data into a format that is useful to our clients. We keep the information up-to-date, verify the quality of the data, and maintain associations between related data. Once the data is collected and properly warehoused, we use Discovery and Analytics to write scripts and algorithms to evaluate the potential of the data use. We seek out trends or insights that our clients can leverage to guide policy and help them decide how to make their day-to-day work more effective. It is rewarding to identify opportunities where data collection and analysis can make a significant impact on client operations. We save our clients hours upon hours of aggregating historical records from various sources because we can put the important information in front of them right away. – Karly, FASTie since 2014

The Conversion Team is exposed to many areas of FAST’s product while coordinating the extraction and loading of data. Our ultimate task is to provide our clients with the data from their legacy systems that they will work with in their new FAST system. Fulfilling this task is both challenging and rewarding. Daily efforts include managing client relationships, coordinating team dependencies, .NET coding and performance tuning for the conversion process, and heavy use of SQL creation, testing, and tuning. It’s incredibly rewarding to extract data from multiple legacy systems, transform it to meet modern-day needs, and then load it into a state-of-the-art system for our clients. – Ryun, FASTie since 2005

Technical Team members work to support functional development teams while ensuring all tiers of the application are running efficiently and securely. By proactively monitoring Production and Development environments, we address performance issues using database tuning techniques and work with developers to refactor their code. Using a variety of tool sets, we troubleshoot issues both internal and external to the application in order to improve processes. We provide consultation to other project team members regarding the application architecture. We are ultimately responsible for the integration and maintenance of the product on all tiers, including automation of tasks and implementation of new product features. We are problem-solvers who are constantly learning and while we face a variety of challenges, we also get to enjoy a wide range of successes. – Lucas, FASTie since 2011

The Administrative Assistant role is one of the most multifaceted positions at FAST. We work closely with Project Managers to keep FAST sites running smoothly and efficiently. Onboarding, reconciling finances, managing calendars, and drafting documents and processing reports are often daily tasks for this job. Whether we are finding a place to live for a new hire, helping state executives produce a webinar for 300 employees, planning a rollout party for the entire site and significant others, booking hotel rooms for the Training team’s travel schedule, or stocking enough food and snacks for an overnight conversion, no two days are ever the same. Being organized is a given, and being social is a must. Administrative Assistants have the opportunity to set the tone for each site through event planning, providing food, and finding time for breaks and games. If you are independent and self-motivated and you thrive on little direction and lots of freedom, helping your peers succeed by becoming an Admin at FAST will be a rewarding choice for you. – Gus, FASTie since 2016

The Training Coordinator position is a truly dynamic role. We collaborate with all project members, both FAST and client, at a number of levels. In a typical day, we meet with clients and colleagues, work with business team members to better understand the system, and coordinate training for all agency staff before the new FAST system goes live. We also get the opportunity to use our skills and talents to guide our clients through the process of testing their new system. It is immensely rewarding to drive the efforts that transition users from their legacy system to their new FAST system and to see the looks of accomplishment on their faces when all the pieces finally fall into place for them. The relationships we build with both FAST colleagues and client counterparts last long after we move on to a new project. – Katie, FASTie since 2011

In a typical day, Proposal Writers are responsible for crafting and managing proposals and supporting documentation for potential new clients. We develop an in-depth understanding of the FAST software, markets, and business model by regularly collaborating with market specialists, implementation consultants, trainers, and project managers. We develop targeted proposal content that addresses potential client modernization goals, concerns, and current business process inefficiencies. The work is fast paced and challenging, and it demands constant attention to detail and an ability to handle deadline pressure throughout the proposal-development cycle. Each proposal is an opportunity to grow FAST and improve the business processes of a potential client, and it is particularly rewarding to watch clients transition to a new and more efficient way of doing business. – Kyle, FASTie since 2013

Technical Writers work hard to make sure FASTies and clients have the documentation and training materials they need. We create a core set of user documentation, including help system content and e-learning courses that are used on all FAST projects. We write and edit everything from technical guides to newsletters, and we also get to develop and organize training for new employees. We are constantly learning by exploring software on our own and working with others. Then we use our logical thinking skills balanced with a good dose of creativity to interpret, distill, and deliver that information in ways that will best meet the needs of a variety of audiences. We enjoy hearing how our work helps others do their jobs better and are always looking for new ideas and approaches. The range of our work allows us to contribute to and be involved in many different aspects of FAST. – Theresa, FASTie since 2005

In a typical day, Proposal Interns will be exposed to hands on strategy sessions in the team’s pursuit to win potential new work. Interns will be offered the opportunity to work on collaborative projects and support the business development pipeline with research and data collection. Assignments will add value both to the overall company and development as a professional in the field. The work requires a strong attention to detail and excellent written and verbal communications. Interns will get the opportunity to work with a large group of subject matter experts and gain exposure to the product and services that help our current clients. – Julie, FASTie since 2012