Massachusetts Launches Mobile-Friendly Unemployment System, Slashes Wait Times
The new system has helped dramatically reduce call wait times. Key features including enhanced fraud prevention, Spanish language services, and 24-hour self-service options to increase accessibility.
Strategies for On-Time, On-Budget Government Projects
What makes a government modernization successful? FAST and our agency partners share insights with GovTech.
California Employment Development Honored for Cloud Migration
The California EDD was recognized for migrating its ACES system—one of the state’s most complex cloud transformations.
Montana Celebrates Wins in Driver-Vehicle Services
Montana’s Attorney General reflects on the success of the state’s driver and vehicle services modernization—namely, wins in customer convenience. Subscription may be required to read article.
Maine, Nevada, New Mexico, and Oregon Win State IT Innovation of the Year Awards
The Nevada Department of Employment, Training and Rehabilitation; New Mexico Motor Vehicle Division; Oregon Employment Department; and Maine Revenue Services won StateScoop State IT Innovation of the Year Awards.
Paid Leave Oregon Tops $1 Billion in Benefits
In the first two years since launching the new program, Paid Leave Oregon has delivered more than $1 billion in benefits to Oregon workers.
South Dakota Streamlines Vehicle Services
Customers can now access title and vehicle registration services online thanks to South Dakota’s new system.