Tennessee’s new unemployment insurance system streamlines processes for staff and makes it easier for employers to manage accounts.

The new system has helped dramatically reduce call wait times. Key features including enhanced fraud prevention, Spanish language services, and 24-hour self-service options to increase accessibility.

What makes a government modernization successful? FAST and our agency partners share insights with GovTech.

The California EDD was recognized for migrating its ACES system—one of the state’s most complex cloud transformations.

Montana’s Attorney General reflects on the success of the state’s driver and vehicle services modernization—namely, wins in customer convenience. Subscription may be required to read article.

The Nevada Department of Employment, Training and Rehabilitation; New Mexico Motor Vehicle Division; Oregon Employment Department; and Maine Revenue Services won StateScoop State IT Innovation of the Year Awards.