MVD meets challenge of better service

In the last five years, the Motor Vehicle Division has come a long way in improving customer service and our wait times.

In fact, some wait times are down by as much as 85 percent — with many customers around the state having to wait just under 10 minutes to receive help.

It wasn’t always like this. As many New Mexicans can attest to, taking a trip to the MVD used to be one of the most unpleasant — yet necessary — chores. Six years ago, that could mean waiting more than an hour to get help — not counting how long it would take to complete a transaction.

But things have changed.