Colorado DMV Focuses on Accessibility, Omnichannel Experience
Guided by a strategic plan for more customer-centric solutions, the Colorado DMV is leveraging technology to ensure accessible and equitable services for customers regardless of their location.
Oregon DMV Services Are More Accessible and Efficient Than Ever
Multilingual support, self-service kiosks, and streamlined scheduling are just a few ways the Oregon DMV has enhanced its customer experience—in person and online.
FAST’s 100th Project Kicks Off with New York State DMV Modernization
“This project will help us serve [customers] better, faster, and will make our customer’s lives easier,” said the DMV Commissioner. “It will also put our agency on a better footing for future upgrades, so our services can continue to evolve as technology improves.”
Montana MVD Redefines Customer Service with Online Options
The Montana Motor Vehicle Division’s expanded online services have expedited service across the state. In some offices, driving test wait times dropped from 79 days to six.
Oregon Paid Leave Paid Out $306M in First Six Months
With the help of a new, automated system, Oregon’s paid leave program paid out $306 million to more than 50,000 claimants, decreasing the time from application to payment by at least 10 days.
How the City of Columbus, Ohio Built a “21st Century” Tax Division
The City of Columbus Division of Tax said goodbye to a “room of paper” and created a digital one-stop shop for residents filing income tax returns.
Massachusetts Joins IRS Direct File Pilot for Simplified Taxes
GenTax user, Massachusetts, is one of a select group of states participating in the IRS’ ground-breaking pilot program, which enables eligible taxpayers to file their taxes directly with the agency, at no cost.