Yearly Archives: 2024 View All Years
How the City of Columbus, Ohio Built a “21st Century” Tax Division
The City of Columbus Division of Tax said goodbye to a “room of paper” and created a digital one-stop shop for residents filing income tax returns.
Massachusetts Joins IRS Direct File Pilot for Simplified Taxes
GenTax user, Massachusetts, is one of a select group of states participating in the IRS’ ground-breaking pilot program, which enables eligible taxpayers to file their taxes directly with the agency, at no cost.
Montana Motor Vehicle Division Slashes Wait Times by 93% for Some Transactions
Since launching its new system in late 2023, the Montana Motor Vehicle Division has slashed wait times by 93% for certain transactions, with all in-person appointments completed 68% faster.
Nevada Successfully Launches New Unemployment Tax System
Employers in Nevada now have a modern system for unemployment contributions, including a 24/7 chatbot and easier registration and quarterly wage report filing.
Modern Software Prevents Fraud, Improves Customer Service, and Saves Money in New Zealand
New Zealand Inland Revenue’s START (Simplified Taxation and Revenue Technology) solution prevented $147 million in fraudulent COVID support payments and helps support essential programs, including KiwiSaver and child support.