Direct File participants saved an estimated $5.6 million in tax prep fees on their federal returns, and 90% of those surveyed reported a positive experience.

Guided by a strategic plan for more customer-centric solutions, the Colorado DMV is leveraging technology to ensure accessible and equitable services for customers regardless of their location.

Multilingual support, self-service kiosks, and streamlined scheduling are just a few ways the Oregon DMV has enhanced its customer experience—in person and online.

“This project will help us serve [customers] better, faster, and will make our customer’s lives easier,” said the DMV Commissioner. “It will also put our agency on a better footing for future upgrades, so our services can continue to evolve as technology improves.”

The Montana Motor Vehicle Division’s expanded online services have expedited service across the state. In some offices, driving test wait times dropped from 79 days to six.

With the help of a new, automated system, Oregon’s paid leave program paid out $306 million to more than 50,000 claimants, decreasing the time from application to payment by at least 10 days.