In 2014, the South Carolina Department of Revenue (SCDOR) was working in two different eras. Part of the agency was working in a 1980s mainframe system and the other half was working in a fragile, unfinished system that was the result of an unsuccessful attempt to modernize. They knew they needed to bring the agency together, and into the future. Specifically, the SCDOR was looking for a commercial off-the-shelf (COTS) system that would propel them to the forefront in both their business practices and technology—and keep them there.
In 2014, New Mexico’s Motor Vehicle Division (MVD) was still running mainframe software built in the 1970s and was struggling with inefficient processes. But change was on the horizon. Over the course of the next two years, New Mexico’s MVD went from having one of the most antiquated systems in the country to having a fully modernized system and some of the happiest customers of any driver and vehicle services agency in the nation.
In 2015, the Illinois Department of Employment Security (IDES) wanted to replace its unemployment insurance tax systems with one modern system. Ten years prior and 200 miles away, the Illinois Department of Revenue (IDOR) had implemented a new tax system. From July 2016 to September 2017, IDES and IDOR worked with Fast Enterprises to add IDES’s unemployment insurance tax to IDOR’s existing GenTax implementation, replacing five IDES legacy systems and upgrading to the latest version of GenTax.
In 2013, the Tennessee Department of Safety and Homeland Security was still working in its 30-year-old mainframe system with a building full of paper and a list of goals they wanted to achieve. February 2015 brought about a new driver services system, A-LIST, which has since helped the agency achieve all of their original goals and more as they continue improving Tennessee customers’ experience.
In 2009, Vision 2030 Jamaica was introduced—a national development plan to make Jamaica the place of choice to live, work, raise families, and do business. “Coming out of this reengineering was a recommendation for software, hardware, and buildings for Tax Administration Jamaica (TAJ),” said Vaughn Thomas, Jamaican Technical Lead for RAIS. “We knew that we had to find software that integrated well with the goals of the organisation.” From April 2014 to September 2016, TAJ worked with Fast Enterprises to implement their new Revenue Administration Information System (RAIS).
Michigan’s Unemployment Insurance Agency (UIA) serves a population of nearly 10 million people. The Great Recession hit particularly hard in industrial states like Michigan. UIA’s staff and systems were stretched to the limit. However, the UIA managed to serve its clients through this tough period despite the fact that many components of its IT system were decades old. During the height of the recession in 2009, UIA paid weekly benefits to nearly 1.4 million people. At the same time, it continued to serve the needs of over 200,000 employers.
Over an 18-month period, the California Employment Development Department (EDD) Automated Collections Enhancement System (ACES) project successfully replaced the agency's legacy employment tax system, which supported the entire agency's back-end tax operations. That in itself is impressive, but what makes this even more remarkable is that they did it on time, on budget, and for a fraction of the cost they were expecting. Attesting to the project's success, an EDD oversight staffer said that in her lengthy career of working on these types of projects, "the ACES Project was the most successful and the most fun!"
The Montana Department of Revenue (DOR) serves more than 700,000 taxpayers, administering taxes that annually generate in excess of $2.5 billion in revenue for the state and for local governments. DOR has more than 600 employees located in offices across all 56 Montana counties.
In 2001, the Louisiana Legislature passed a tax amnesty bill that would let delinquent taxpayers settle their scores with the state, free of penalties and interest. However, at that time, the Louisiana Department of Revenue’s (LDR) technology infrastructure featured a 25-year-old platform hosting a hodgepodge of approximately 5,000 computer programs that handled LDR’s various taxes and business functions. To implement the amnesty, the tax agency spent months reprogramming applications.
Nestled in the Land of Enchantment, the State of New Mexico Taxation and Revenue Department (TRD) serves over one million taxpayers. Nearly 1,000 agency employees are managing tax programs and motor vehicle fees that together generate more than $5 billion in annual revenue.
The Idaho State Tax Commission (ISTC) is responsible for the administration of many of Idaho's tax and revenue programs as well as the State's unclaimed property registry.
Serving a population of 1.3 million, ISTC oversees 1.6 million accounts filing two million tax returns each year and remitting $2.3 billion in annual revenue to the State of Idaho.